No-heat call
- What arrived:
- a missed call during a rooftop job — “furnace out, no heat.”
- Why it matters:
- no-heat customers often keep calling until somebody answers.
- What RRCC shows:
- the lead near the top of the queue, marked urgent, with the available caller details.
- What your team does:
- handles the callback outside RRCC, then logs the outcome.
Water-heater leak
- What arrived:
- a website form at 9 PM — “water heater leaking into garage.”
- Why it matters:
- after-hours leads are easy to miss by morning.
- What RRCC shows:
- the form on the same review board, ranked for morning attention.
- What your team does:
- reviews it at the start of the day and records what happened.
Storm-damage inquiry
- What arrived:
- several calls in one afternoon after a hailstorm.
- Why it matters:
- surge days are when work can disappear unnoticed.
- What RRCC shows:
- the records together on one list, ordered by urgency.
- What your team does:
- works from the clearest next action and logs each result.